“File of Life” Emergency Access Information

The Council on Aging is working with the Police and Fire Departments to help update information useful to all organizations in case of emergency.

The COA office has the File of Life available to all seniors and family members. This information should be kept in a place accessible to the Police or Fire Department in case of an emergency.  Information provided should include emergency contacts, nearest family members, medications taken and physician contact phone numbers.

Please call the COA office at 508-651-7858 to receive your File of Life or to provide us with your emergency contact information.

You can also register for the town-wide CODE RED alert system that will notify you in the event of emergency situations or critical community alerts. Examples include: evacuation notices, bio-terrorism alerts, boil water notices, and missing child reports

Please click HERE to fill out the online emergency form.


911 Regional Dispatch System

The Town of Sherborn recently switched over to a regional dispatch system for 911. Get a behind the scenes view of the new 911 dispatch system. Click here to watch the video.

Emergency Health Profile Form

A free and secure way for individuals to share critical health and medical information with 911 and first responders in the event of an emergency. Follow these steps to enroll:

  1. Go to www.emergencyprofile.org
  2. Click “Sign Up”
  3. Enter your contact and health information and save

Interface Helpline

Dover-Sherborn is excited to be partnering with William James College to have access to the INTERFACE Referral Service Program. William James College INTERFACE Helpline 888-244-6843 can provide direct help for Dover/Sherborn residents of any age in locating an available outpatient mental health provider who will also accept insurance.

Hours are Monday, Wednesday, Friday 9am – 5pm and Tuesday and Thursday from 8am – 6pm.

This is not an emergency service line.  If you are experiencing a mental health emergency, thoughts of harm, or an addiction crisis call Advocates 24/7 at (800) 640-5432.

Behavioral Health Help Line

What is the Behavioral Health Help Line? 

The Behavioral Health Help Line (BHHL) connects individuals and families to the full range of treatment services for mental health and substance use offered in Massachusetts, including outpatient, urgent, and immediate crisis care. Call for real-time support, initial clinical assessment, and connection to the right evaluation and treatment.

How does it work?

The BHHL is available 24 hours a day, 365 days a year by phone call and text at 833-773-2445 (BHHL), and online chat at masshelpline.com.

When I contact the BHHL, who answers?  

The BHHL is staffed by trained clinicians and certified peer specialists to support every caller’s needs. Every calltext, or chat conversation includes follow up by trained clinicians, and staff will remain on the line with you until you are connected to the help you need.